Ambulance services are under pressure to achieve a step-change in productivity, due to a growing and evolving demand e.g., due to an ageing population, the increased prevalence of mental health patients. Coupled with constrained financial resources, there is increasing challenge to reach key performance targets across the board, particularly recovering C2 performance to pre-pandemic levels.

Unlike the acute sector, the ambulance service lacks standardised data, metrics and reporting. There is a significant opportunity to benchmark performance across Trusts to uncover best practice and highlight the most significant areas of opportunity to improve service delivery.