TN conducted an in-depth baselining exercise that not only mapped, but also developed alignment on the provider’s activity, costs, staffing model, and operational challenges. Guided by this diagnostic document, TN co-developed initiatives in three areas, and supported in their implementation by working on the ground with staff at all levels of the organisation to implement them:
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• Systems and processes
    –    Redesigned planning and scheduling processes to effectively align capacity and demand
    –    Co-developed a sustainable workforce model with appropriate skillsets, reduced agency use, and improved rotas
  
• Data and information
    – Streamlined data flows by building live dashboards, weekly reports, and trackers
• People, mindsets, and culture
    –    Established consistent and measurable performance expectations for staff via ‘role cards’
    –    Supported managers to establish a culture of accountability and a ‘one team’ mentality