Created a new Make Ready service in 5 stations, freeing ~70 crew hours and ~80 operational manager hours daily
Increase in available vehicles
Established the governance infrastructure and internal capability to deliver a full
5-year transformation programme without external support
A regional ambulance service wanted to introduce a 'Make Ready' (vehicle preparation) service and create vehicle workshops across the trust to reduce the time required to prepare and repair vehicles, therefore increasing the time available for clinicians to provide care to patients and also deliver significant financial savings. This required the Operations Support directorate to create two new teams:
- Make Ready: Responsible for preparing vehicles before shifts, including cleaning vehicles, packing kit, and completing safety checks
- Workshops: Responsible for previously outsourced vehicle maintenance and repairs
This shift also required new IT infrastructure and tools to support initial implementation and ongoing operations.
TN was asked to support the initial implementation effort, kickstarting the 5-year transformation – the most ambitious of its kind in any UK ambulance service at the time.
- Driving the pace of delivery: Facilitated collaboration and problem-solving across geographically distributed organisational divisions through extensive direct engagement of stakeholders
- Capturing insights from the ground: Bridged disconnects between organisational understanding and the reality on the ground; accurately identifying, communicating, and mitigating blockers to delivery
- Developing client capability: Supported client teams to develop the skillsets required to deliver the full 5-year transformation programme, following the period of intensive TN support
