TN conducted an in-depth baseline exercise that not only mapped, but also developed alignment on the provider’s activity, costs, staffing model, and operational challenges.

Guided by this diagnostic document, TN co-developed initiatives in three areas, and supported in their implementation by working on the ground with staff at all levels of the organisation:

Systems & processes: 

• Redesigned planning and scheduling processes to effectively align capacity and demand
• Co-developed a sustainable workforce model with appropriate skill sets, reduced agency use, and improved rotas

Data & information:

• Streamlined data flows by building live dashboards, weekly reports, and trackers

People, mindsets & culture:

• Established consistent and measurable performance expectations for staff via ‘role cards’
• Supported managers to establish a culture of accountability and a ‘one team’ mentality